Our customer care number for Kathmandu is 9801225225 and for Pokhara is 9802838383.
We are open 24 Hours, 365 days in Kathmandu and Pokhara. You can Place your order anytime of the day! However few menu like Breakfast, Khaaja and others may be time based.
Our minimum order value amount is NRs. 500.
Yes. You can use Khaanpin's Pickup service to collect orders from our allocated self pickup locations. You may consult with our customer care representative to enquire about allocated self pickup locations.
We strive to provide you with unparalleled convenience by building a last mile delivery service that provides high quality and standard food and essentials to consumers all day all night 365 days. Since we have our own cloud kitchen, we fully guarantee the quality of food delivered to you is the best food you could have ordered.
Food safety is a top priority for us, therefore, please contact us through order help or by sending an email to support@khaanpin.com and provide us with answers to the following questions so our team can assist you immediately:
- Do you have any preexisiting medial conditions or allergies?
- Have you been sick after consuming your order?
- What symptoms did you have?
- What dish(es) did you eat/drink?
- When did your symptoms start appearing, and how long did they last for?
- Did you seek medical attention? If you visited a doctor, please let us know of any medicine they prescribed for you.
- Did anyone else who shared your meal feel unwell afterwards?
For Kathmandu, Delivery charges are waived off from 9am - 9pm ( inside ringroad only). Additional NRs 100/- is charged as delivery fee from 9am - 9pm for orders delivered outside ringroad. The delivery charge may vary from NRs 100/- to NRs 200/- as per your location for orders placed after 9pm.
For Pokhara, Deliver Charges is NRs 75/- in all our delivery areas.
Available payment methods are listed below :
- Cash on Delivery
- Esewa Payment
- Fonepay Payment
- Direct Bank Transfer
- National & International VISA/Master Card
- Card Swipe Payment
For Kathmandu, we deliver all over Kathmandu Valley ( inside as well as outside Ringroad).
For Pokhara, We deliver all inside Pokhara City. Our farthest point of delivery around Pokhara is Talchowk*, Bijaypur Bridge, Hemja*, Pame Paragliding Landing Point, Chorepatan Check Point, Mountain Musem and Kahu Khola Bridge.
* = Conditions Applied
No Khaanpin doesn't deliver orders from other restaurants. We have our own cloud kitchen and we deliver varieties of cuisine from our kitchen only.
Standard delivery times vary by the location selected and prevailing conditions. Once you select your location, it generally takes 45 minutes to 1 hour to deliver your order. However, the delivery time relies on several factors like traffic conditions, size of your order, etc.
Currently, the services that we offer are :
- Khaanpin All day All Night food delivery Service
- Khaanpin All Day All Night Online Grocery Mart
- Khaanpin All Day All Night Bakes and Cakes Delivery Service
We will do our best to accommodate your request if the order is not placed in the Kitchen. Please note that we will have a right to charge a cancellation fee up to full or half order value to compensate if your order has been confirmed.
However, if the order has already been dispatched and is on its way to delivery, cancellation is not possible.
Yes, advanced orders functionality is supported. However, we may require you to pay certain fraction of the order amount for an official pre-order booking confirmation based on your order type.
Yes, we do take bulk order requests. However, we may require you to make an advance booking ( with certain payment of total order value based on your order types) of 1-2 days.
If you have any suggestions regarding the quality/quantity of food or Packaging or any other concerns, please feel free to email us at support@khaanpin.com We will revert back to you within 36-48 hours. Our feedback team will get in touch with you as soon as possible
We move fast and we are always on a lookout looking for new ideas and new talent. Feel free to get in touch with our recruitment team at career@khaanpin.com.
For any business related enquiries, please contact hello@khaanpin.com.
Want to purchase from us but don't know how? We have simplified our buying process into 6 easy steps :
Order Via Website(Guest) :
Step 1 :
Open khaanpin.com.np on your web browser( Safari, Chrome, Mozilla or Any)
Step 2 :
Choose your preferred location ( Kathmandu or Pokhara) by clicking the drop down button on the top left corner of the main page.
Step 3 :
Just browse through your preferred section ( cooked- food, liquor, mart , bakery ,etc).
Step 4 :
Your preferred section is further categorized into categories and subcategories. Scroll through the item list and please click the add button to add items into your cart. You can also try searching your favorite items on the search bar and can directly add into your cart.
Step 5 :
Once you are done shopping or purchasing, click the cart icon located on the top right corner of the page. You will be redirected to your order detail page. Please click the checkout button to place your order.
Step 6 :
Set a preferred location by clicking and dragging the "marker icon" until you have accurately pinned to the middle of your delivery location. Please mention your phone number, full name and full address after marking your location.
Please review your order to ensure that your details are correct. If you have reviewed the order, you can proceed by clicking the confirm order button.
Order via Mobile App(Android)
You can download our android app from the android play store. Please find the download
here